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پیگیری و تحویل سفارش

سفارشم کِی به دستم می‌رسد؟

پیگیری لحظه‌ای سفارش شما : پیگیری سفارش

در آداکس دات کام، شما می‌توانید به سادگی و با استفاده از (کد رهگیری)، وضعیت سفارش خود را در هر لحظه بررسی کنید.

سفارشم هنوز به دستم نرسیده است، چه کار کنم؟

بهترین و سریع‌ترین راه برای پیگیری سفارش، بررسی پیامک و ایمیلی است که بلافاصله پس از خرید برای شما ارسال کرده‌ایم. در این پیامک و ایمیل می‌توانید آخرین وضعیت سفارش و همچنین تاریخ تخمینی تحویل کالا را مشاهده کنید.

هزینه سفارش به حسابم برگشته، اما خود کالا را هم تحویل گرفته‌ام.

لطفاً محصول را در بسته‌بندی اصلی و اولیه، به همراه تمام مدارک مربوط به خرید و بازگشت وجه (مانند فاکتور یا رسید تراکنش) را نزد خود نگه دارید. به همراه داشتن این موارد، فرآیند هماهنگی با فروشنده و بخش مالی را برای شما بسیار سریع‌تر و آسان‌تر خواهد کرد.

ثبت سفارش و پرداخت

I haven't received my order. What should I do?

متن

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.